Going to Tupelo Smiles is a level above any other dentist visit I've ever experienced. When you walk in the door, you're treated like you matter. You’re greeted with a big smile and they know you by name. The entire staff cares about you and making sure you receive the best quality of care possible. I avoided going to the dentist for a few years because of fears I had built up in my head, which only resulted in having a long list of procedures to be done. The scary, big word kind of stuff. Now, two years later, I'm almost done with the check list and have been so pleased with the entire staff. Dr. Kenney is such a knowledgeable, kind dentist and answers all your questions (of which I had about 2,000) and always goes the extra mile to make sure you're pain free and informed of what's going on. He constantly asks “are you okay?” which means the world to me since I still get a little nervous at each visit, even though deep down I know everything will be fine. If you start to feel any sort of discomfort, he immediately fixes it. I've worked with so many of his staff throughout my numerous visits, and all have been extremely kind to me. A few stick out to me: Sam is a treasure. You know how they bring in therapy dogs to calm down anxiety-ridden people that have trouble dealing with stuff? Sam is like that, but in human form. She's always smiling, pleasant, and makes the visit to the dentist fun (if that's possible?) Her demeanor shows that she loves what she does; she loves working with people, and is good at her job. There have been many times I've been there in pain and just her cheery atmosphere started me to feeling better. It’s something you can’t train an employee to have, they just have it naturally. Also, I have to mention Amber. There was a really tough root canal I had last year. The cavity was deep, hard to reach, and a challenge for everyone. I started to panic in the middle of it and she was able to calm me in a sort of mother-like way that made all the chaos stop, allowed Dr. Kenney to finish, and everything was fine. It's hard to put into words how she comforted me that day but I will never forget how easily she got me to chill out in the middle of a difficult procedure. Finally, Harmony in the billing dept. As I said, I've had a TON of trips to the dentist for my work. She's sat down with me countless times and went through what I had to pay for, what insurance would and would not cover, helped me get a payment plan going with a finance company, and always worked with me with patience and exact info. She knows her numbers. And that's a biggie when you have a folder of EOB's and bills and have lost track of what you owe and what you have upcoming. I hate to only mention 3, because there have been so many visits that I've had where I might not have even caught the assistant's name due to me feeling bad or just having encountered so many, but everyone I've ever come in contact with from the front desk to the dental chair has helped me beyond words. I have referred anyone that will listen to go here. I think I can sum it up like this: during one visit last year as I was waiting in the chair to get a procedure going, I heard some of the ladies chatting behind me and I could feel the level of respect and teamwork they all shared and I had the realization that working there must be so rewarding because of how they get along, get their jobs done, and make people feel more healthy and confident with their smiles in a world that puts so much stock into "face value." When I heard how they worked together and had fun while being so good at what they do, it hit me how working there would be such a dream job because of all of these factors combined. The whole staff is top notch, and I highly recommend them if you're choosing a dentist. You won't regret it; in fact, if you're like me, you'll wonder why you waited so long to make the appointment.
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